Terms and Conditions
1. Introduction
Welcome to Cayo Aligners. By accessing this website, booking an appointment, or receiving treatment, you agree to comply with the following Terms and Conditions.
These terms govern the use of our website, services, and all interactions with Cayo Aligners.
2. Medical Disclaimer
All information provided on this website is for general informational purposes only and does not constitute medical advice.
- A proper clinical examination is required before any diagnosis or treatment
- Treatment plans may vary depending on individual conditions
- Outcomes cannot be guaranteed due to biological and patient-specific factors
3. Appointments & Booking Policy
We may collect the following types of information:
- An appointment fee may be required to confirm bookings
- Appointment fees are non-refundable
- If treatment is initiated on the same day, the fee may be adjusted against the total bill (if applicable)
- Patients are required to arrive on time for scheduled appointments
Cayo Aligners reserves the right to reschedule appointments due to clinical or operational reasons.
4. Payment Terms
- Full payment must be completed before or at the final stage of treatment
- Accepted payment methods include cash, card, and approved digital payment methods
- Installment options may be available depending on the treatment
Failure to complete payments may result in:
- Suspension of treatment
- Legal recovery procedures
5. Pricing & Estimates
- Prices listed on the website are indicative starting prices only
- Final treatment cost depends on clinical evaluation and case complexity
- A detailed quotation will be provided before treatment
Prices are subject to change without prior notice.
6. Refund Policy
- All payments made to Cayo Aligners are non-refundable
- No refunds will be provided once treatment has been initiated or completed
- Any exceptions will be considered only under management approval
7. Treatment Limitations & Risks
- Dental treatments carry inherent risks and limitations
- Patients are required to follow all clinical advice and post-treatment instructions
- Failure to comply may affect outcomes and void any warranty conditions
Cayo Aligners is not responsible for:
- Patient negligence
- External treatments performed elsewhere
- Delays due to medical or biological factors
8. Warranty & Maintenance
- Certain treatments may carry limited warranty periods subject to conditions
- Regular follow-ups and proper oral hygiene are mandatory
- Warranty is void if:
- Patient fails to attend review appointments
- Treatment is altered elsewhere
- Damage occurs due to misuse or negligence
9. Treatment Timeline
- Estimated treatment durations are provided as guidelines only
- Delays may occur due to:
- Clinical complexity
- Healing requirements
- Laboratory processes
Cayo Aligners does not guarantee exact completion timelines.
10. Patient Responsibilities
Patients agree to:
- Provide accurate medical and personal information
- Follow all treatment and aftercare instructions
- Attend scheduled appointments
- Complete payments as agreed
Failure to comply may affect treatment outcomes and service continuation.
11. Use of Website
- Content on this website is for personal use only
- Unauthorized reproduction or distribution is prohibited
- Cayo Aligners reserves the right to update or modify website content at any time
12. Privacy & Data Usage
- Patient information is handled confidentially
- Data is collected only for treatment, communication, and administrative purposes
- Information will not be shared with third parties without consent, except where required by law
13. Communication
By using our services, you agree to receive communication via:
- Phone calls
This may include appointment reminders, treatment updates, and follow-ups.
14. International Patients
- Treatment plans may be scheduled based on travel timelines
- Patients are responsible for travel arrangements unless otherwise agreed
- Follow-up care after leaving Sri Lanka may be limited
15. Limitation of Liability
Cayo Aligners shall not be held liable for:
- Indirect or consequential damages
- Delays due to unforeseen circumstances
- Dissatisfaction arising from unrealistic expectations
16. Governing Law
These Terms and Conditions are governed by the laws of Sri Lanka.
Any disputes shall be subject to the jurisdiction of Sri Lankan courts.
17. Amendments
Cayo Dental reserves the right to modify these Terms and Conditions at any time without prior notice.