Privacy Policy
1. Introduction
Cayo Aligners is committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, book appointments, or receive treatment at Cayo Aligners.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Contact number
- Email address
- Address
Medical & Dental Information
- Medical history
- Dental records
- X-rays, scans, and clinical photographs
Appointment & Financial Information
- Appointment details
- Treatment records
- Payment information
Website Usage Data
- IP address
- Browser type
- Pages visited
3. How We Use Your Information
Your information is used to:
- Provide dental consultation and treatment
- Maintain accurate patient records
- Schedule and manage appointments
- Communicate with you regarding treatment and follow-ups
- Process payments and billing
- Improve our services and website experience
4. Confidentiality of Medical Information
All medical and dental information is treated as strictly confidential.
- Access is limited to authorized clinical and administrative staff
- Records are stored securely in both physical and digital formats
5. Sharing of Information
Cayo Dental does not sell or rent your personal information.
We may share information only when necessary:
- With laboratory or clinical partners involved in your treatment
- With regulatory or legal authorities if required by law
- With your consent
6. Data Security
We implement appropriate measures to protect your data:
- Secure storage systems
- Controlled access to patient records
- Internal protocols for data handling
However, no system is completely secure, and we cannot guarantee absolute security of information transmitted online.
7. Communication Consent
By providing your contact details, you agree to receive communication from Cayo Dental via:
- Phone calls
- WhatsApp messages
This may include:
- Appointment confirmations
- Treatment updates
- Follow-up reminders
8. Use of Images and Records
Clinical photographs, scans, or treatment records may be used for:
- Diagnosis and treatment planning
- Internal documentation
They will not be used for marketing or public purposes without your explicit consent.
9. Cookies & Website Tracking
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
You may disable cookies through your browser settings if preferred.
10. Data Retention
Patient records are retained for as long as necessary:
- For ongoing treatment and follow-up
- To comply with legal and regulatory requirements
11. Your Rights
You have the right to:
- Request access to your personal records
- Request corrections to inaccurate information
- Withdraw consent for certain communications
Requests must be made through official communication channels.
12. Third-Party Links
Our website may contain links to third-party websites.
Cayo Aligners is not responsible for the privacy practices of those websites.
13. International Patients
For international patients, data may be used to coordinate:
- Treatment planning
- Travel and appointment scheduling
All data is handled under the same confidentiality standards.
15. Contact Us
For any privacy-related inquiries, please contact:
Cayo Aligners
- No 398, Peradeniya Road, Kandy, Sri Lanka
- 071 218 77 77
- contact@cayodental.lk